Returns, Exchanges, and Store Policies

About Puplifted Art

At Puplifted Art, each piece is made with love and printed just for you. We work with a production partner (Printful) to create your items on demand, which means we do not hold inventory or resell returned products.

Because of this, our ability to accept returns and exchanges is limited, but our commitment to kindness and fairness is not. If something is wrong with your order, we will always do our best to help.

Return & Exchange Policy

Because every item is printed on demand, all sales are final, except in cases where the product is:

Damaged
Misprinted
Defective
Lost in transit

In those situations, we are happy to replace your item at no additional cost to you.

We do NOT accept returns or exchanges for:

Buyer’s remorse (changing your mind)
Ordering the wrong size
Ordering the wrong color
General “I don’t want it anymore” reasons

We encourage you to carefully review the product details and size charts before placing your order. If you have questions, you can always reach out before ordering — we’re happy to help.

Damaged, Misprinted, or Defective Items

If your item arrives damaged, misprinted, or defective in any way, we absolutely want to know and make it right.

Please contact us within 30 days of receiving your order.

Email: info@pupliftedart.com

When you reach out, please include:

Your full name
Your order number
A brief description of the issue
Clear photos of the product and the problem

Once we review your message, we’ll arrange a replacement through our production partner.

Our small team will do our best to respond to any messages within two (2) business days.

Wrong or Insufficient Address

Please double-check your shipping address at checkout.

If an order is returned because the address was:

Incorrect
Incomplete
Undeliverable

…the package will be sent back to our production partner. In that case:

You will be responsible for the cost of reshipment to a corrected address.
We are unable to refund orders where the wrong or insufficient address was provided.

Shipping Information

We currently ship within the United States.

Because every item is made to order, please allow:

A minimum of 2–7 business days for production
Additional time for the carrier to deliver your order

You’ll receive tracking information once your order ships.
Shipping times may be affected by holidays, weather, carrier delays, and other factors outside our control, but we’ll always do our best to support you and answer questions.

Privacy & Data Use

Effective Date: November 2025

At Puplifted Art, your trust means everything to us. We are a small, heartfelt art shop, and we are committed to protecting your privacy, treating your information with respect, and keeping your data safe. This policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

If you ever have questions about this policy, please reach out: info@pupliftedart.com

1. Information We Collect

We collect only the information needed to fulfill orders, improve the website, and communicate with you.

We may collect:

• Personal Information You Provide:

Name
Email address
Shipping address
Billing address
Phone number (if you provide it)
Payment information (processed securely via Wix or your payment provider; we do not see or store full card numbers)

• Order Information:
Products ordered, order history, preferences.

• Automatically Collected Data:

IP address
Browser type
Device type
Website usage data
This is collected through cookies and analytics tools to help improve your experience.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Send order confirmations and shipping updates
Communicate with you regarding customer service inquiries
Keep our website running smoothly
Improve products, services, and user experience
Comply with legal obligations

We do not sell your information to third parties.
We never have and never will.

3. Sharing Your Information

We share your information only with companies that help us operate our store:

• Printful (our production & fulfillment partner):

They use your shipping details to print and ship your orders.

• Wix (our website platform):

Wix securely processes your order details and payment information.

• Payment processors (ex: Stripe, PayPal, Shopify Payments):

They securely handle payment transactions.

• Shipping carriers:

They need your address to deliver your package.

These partners receive only the information necessary to complete your order and are prohibited from using it for other purposes.

We do not allow third-party advertisers to collect your data for advertising.

4. Cookies & Tracking Technologies

Our website may use cookies to:

Remember items in your cart
Keep you logged in (if you create an account)
Analyze site traffic
Improve user experience

You may disable cookies in your browser at any time, though some parts of the site may not function perfectly without them.

5. Data Security

We take reasonable steps to protect your information, including:

Secure payment processing
Encrypted website connections (HTTPS)
Restricted access to personal data
Partnerships with reputable platforms (Wix, Printful, Stripe)

No online system is perfect, but we work with trusted, secure providers to safeguard your data.

6. Your Rights

Depending on your location, you may have the right to:

Request a copy of your personal data
Ask that your data be corrected or updated
Request deletion of your data
Opt out of marketing emails
Request information about how your data is used

You can exercise these rights by emailing us at info@pupliftedart.com.

7. Children’s Privacy

Our website is not intended for children under 13.
We do not knowingly collect information from children.
If we learn that we have, we will delete it promptly.

8. Third-Party Links

Our website may contain links to other websites (ex: social media).
We are not responsible for the privacy practices of those websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
When we do, we will change the effective date at the top of the page.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out: info@pupliftedart.com
We’re always happy to help.

Terms & Conditions

By placing an order with Puplifted Art, you agree that:

You have reviewed the product details and, where applicable, size charts before ordering.
All sales are final except in cases of damage, misprint, defect, or lost-in-transit orders.
You will contact us within 30 days of receiving your order (or the estimated delivery date for lost packages) if there is an issue.
You are responsible for providing a correct and complete shipping address.
Our artwork is original and protected by copyright. Purchasing a product does not grant you the right to reproduce or resell the artwork.

If you have any questions about these terms before purchasing, we encourage you to reach out by emailing us at info@pupliftedart.com.

Intellectual Property

All artwork sold by Puplifted Art is original and copyright protected.

You may not:

Reproduce the designs
Upload our art to print-on-demand or merch sites
Sell products with our artwork on them
Use our images in marketing without written permission

You may:

Enjoy the product personally
Give it as a gift
Share photos of your purchase on social media (we love seeing that!)
- If you do, feel free to tag us: @pupliftedart

A Note from Puplifted Art

We are a small, heartfelt art shop built around joy, emotion, and a whole lot of balloon pups. While our policies have to follow the rules of our production partner, our communication will always be human, kind, and respectful.

If something feels off, or if you’re unsure what to do, please reach out:

📧 info@pupliftedart.com

We’re grateful you’re here and that you’ve chosen to support Puplifted Art.